Service commitments Your current location :Home > Service system > Service commitments
1. Services 1.1 Technical Advisory Service: Customer can I phone, e-mail, online message boards and other forms of free inquiry in the process of using the difficult problems associated with technical issues. 1.2 product warranty period of ten months during the warranty period, the supplier will repair and replacement parts are quality causes damage. |
2. fee-for-service projects 2.1 Damage to the parts warranty period, only charge the cost of accessories provided. 2.2 Equipment damage caused by the demand side of human factors, supply-side repair or accessories are carried at cost price total. |
3. the other elements of the after-sales service (my company in the provision of the above services, but also provide the following services) 3.1 regular follow-up: according to the user's profile, regular contact with the user, asking equipment usage, problems that occur, refer to the proposal provided to help users answer questions. 3.2 feedback Records: the user feedback on equipment provided by the Company and related information, a detailed record of the feedback entry in the user profile, and to respond in a timely manner. 3.3 Active Contact: my company in the event of the company to provide users with device-related events (technical improvements, promotions, etc.), take the initiative to contact the user understanding of user comments, and to provide appropriate services; warranty period, our company technology at least four times a year to pay a return visit to investigate the user, provide ongoing technical support. |
4. service response time User maintenance response requirements, I will respond to treatment within 1 hour, rushed to the scene to solve the problem within 24 hours. |